Refund policy

The following is only applicable where a contract has been made either:

- over the internet
- by telephone

In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order.

Internet orders

If your order hasn’t been delivered and you wish to cancel it. please call our web sales helpline on 01942225714 and we’ll check whether cancellation is possible.

Orders can be returned but we will not pay for any return delivery fees due to each customers product being a specially ordered item to suite the customer 

Call to buy orders

If you placed your order by phone via the web sales helpline, please call 0194225714 and one of our web sales team will check whether cancellation is possible.

If you cancel your order and wish to return the products in accordance with your statutory right to cancel, we will arrange collection of the products. There will be a collection charge.

After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body. 

Refunds

If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you return your item directly to one of our stores(we do not pay for return shipping), please make sure you take with you the card that you used to make the purchase 

We pride ourselves in supplying top quality goods at great value - and we like to think our reviews prove this. However, sometimes things just don't go to plan and we understand that people change their minds.

If you do decide to return your order, you can cancel up to 14 days after the day of delivery for a full refund. Before returning, please contact our customer service team and they'll supply you with a returns number. Any returned goods must be complete, unused, and in "as new" condition. Please ensure any goods being returned are packaged adequately to keep them safe on their journey. Unfortunately any items received that are damaged or not packaged correctly will not be accepted back into stock.

If the products arrive with a manufacturing fault, please contact our Customer Services team immediately and we will make all the necessary arrangements to have the goods replaced.

If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £20 or £0.70 per kg if the weight is over 29kg.

Please note - We cannot give any refunds until the product you have bought has been returned to the warehouse , we also can't accept any products which are bespoke, made to your specifications or cut from a roll unless they're faulty.