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The following is only applicable where a contract has been made either:
- over the internet
- by telephone
In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order.
Internet orders
If your order hasn’t been delivered and you wish to cancel it. please call our web sales helpline on 01942225714 and we’ll check whether cancellation is possible.
Call to buy orders
If you placed your order by phone via the web sales helpline, please call 0194225714 and one of our web sales team will check whether cancellation is possible.
If you cancel your order and wish to return the products in accordance with your statutory right to cancel, we will arrange collection of the products. There will be a collection charge equal to the delivery charge for the product.
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.
Refunds
When returning or cancelling your order, the way you originally paid for the purchase will determine how you are refunded.
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you return your item directly to one of our stores, please make sure you take with you the card that you used to make the purchase
Refunds can take up to 14 days to process.
